295 Privacy Policy — User Data Protection
This Privacy Policy explains how the 295 platform collects, uses, stores, and protects the personal information of users in Malaysia. By using our platform, you agree to the practices described in this document.
Effective date: 1 January 2026
Information We Collect
When you register and use the 295 platform, we collect several categories of information to ensure smooth and secure service. The types of information we collect are as follows:
Account Information
During registration, we collect the information you provide directly, including your full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account.
Device & Browser Information
We automatically collect technical information when you access the 295 platform, including device type, operating system, browser version, IP address, and general location data. This helps us optimise the user experience across various devices, including Android and iOS smartphones.
Payment Information
To process transactions in Malaysian Ringgit (MYR), we collect information related to your payment method — such as your bank account number (in encrypted form) for FPX transactions, or the digital wallet identifier used. We do not store credit or debit card numbers directly in our systems.
Usage Data & Cookies
We collect data on how you interact with the 295 platform, including pages visited, games played, session duration, and actions taken. Cookies are used to maintain your login session, save display preferences, and help us understand overall platform usage patterns.
How We Use Your Information
The information we collect is used for specific and legitimate purposes. The 295 platform uses your data for the following:
- Account management — verifying user identity, processing registrations, and managing login security.
- Transaction processing — verifying and recording deposits and withdrawals in MYR via supported payment methods.
- Service delivery — ensuring that games, betting, and all platform functions run smoothly on your device.
- Communications — sending important account notifications, promotional offers (if you have opted in), and policy updates.
- Fraud prevention — detecting suspicious activity, preventing unauthorised access, and complying with applicable legal requirements.
- Platform improvements — analysing aggregated usage data to improve the design, performance, and content of the 295 platform.
We will not use your personal information for any purpose other than those stated above without first obtaining your consent.
Cookies & Tracking Technologies
The 295 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform. We use the following types of cookies:
Required for core platform functions such as maintaining your login session, saving items in your betting slip, and securing transactions. These cookies cannot be disabled without affecting platform functionality.
Saves user preferences such as display language and game settings, helping the 295 platform remember your choices for future sessions.
Collects aggregated, anonymised data on how users interact with the platform, helping us understand which pages are most visited and where users may need assistance.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 295 platform and your overall user experience.
Data Storage, Security & Sharing
Data Storage & Security
All personal data collected by the 295 platform is stored on servers protected with SSL encryption and multi-layered security measures. We apply industry-standard security protocols to safeguard your information against unauthorised access, alteration, disclosure, or destruction. Account passwords are stored in hashed form and cannot be retrieved — not even by platform staff.
Your data is retained for as long as your account is active or as needed to provide our services. Once an account is formally closed, personal data will be deleted or anonymised within a reasonable timeframe, unless a longer retention period is required by law.
Third-Party Sharing
The 295 platform does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, we may share necessary information with:
- Payment service providers — to process MYR transactions you make via FPX or digital wallets.
- Game providers — session information required to deliver Live Casino games and other games on the platform.
- Competent authorities — where required by Malaysian law or a valid court order.
All third parties we work with are required to uphold data security standards equivalent to our own.
User Rights & How to Contact Us
As a 295 platform user, you have certain rights regarding your personal data. We respect and facilitate the exercise of the following rights:
You have the right to request a copy of the personal information we hold about you. This request can be made through the platform's support channels.
If your information is inaccurate or incomplete, you can update it through your account settings or by contacting the 295 support team.
You may request deletion of your personal data after closing your account, subject to any applicable legal retention requirements.
Changes to This Policy
The 295 platform reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via an in-account notification or email. Your continued use of the platform after changes are published will be considered acceptance of the updated policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the 295 support team via the in-platform chat function after logging in, or by email at: [email protected]
For general questions about the platform, you may also refer to our our FAQ section that provides answers in Bahasa Melayu.